Shipping policy

At Amy & Charly, we want your merchandise and collectibles to reach you safely and on time. This Shipping Policy explains how we process and deliver your orders.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow [1–3 business days] for your order to be prepared for shipment. During holidays, promotions, or periods of high demand, processing may take a little longer.

2. Shipping Times

Delivery times depend on your location and the shipping option selected at checkout.

  • Standard Shipping: [X–X business days]
  • Express Shipping: [X–X business days]
  • International Shipping: [X–X business days]

Please note that delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, and selected shipping method.

Any available free-shipping promotions will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information, when available.

You can use the tracking number to follow your package through the carrier's website.

5. International Orders

For international orders, additional customs duties, taxes, or import fees may apply depending on your country.

Any applicable customs charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause delays beyond the estimated delivery timeframe.

6. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you notice an error, contact us as soon as possible. We will do our best to update the address before your order ships.

Once an order has been shipped, we may be unable to change the delivery address.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and product.

If tracking shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your order, contact us and we'll do our best to assist.

8. Delayed Orders

While we work with shipping carriers to provide reliable delivery, delays can sometimes occur.

If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can help investigate.

9. Contact Us

If you have questions about shipping, delivery, or your order, please contact the Amy & Charly team through our Contact Us page.

Amy & Charly
Bringing the fun, characters, and world of Amy & Charly a little closer to you. 🧡