Terms of service

Welcome to Amy & Charly. These Terms of Service govern your use of our website and your purchase of Amy & Charly merchandise, collectibles, and related products. By accessing our website or placing an order, you agree to these terms.

1. About Amy & Charly

Amy & Charly is a family-friendly animated social media series for all ages. Our online store offers merchandise and collectibles inspired by the Amy & Charly characters and brand.

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorized access to our website, accounts, systems, or information.

3. Products & Merchandise

We make every effort to display our products, colors, images, descriptions, and prices as accurately as possible. However, slight differences may occur between product images and the actual product.

Product availability may change without notice. We reserve the right to limit quantities or discontinue products when necessary.

4. Orders

When you place an order, you are submitting a request to purchase the selected products.

We reserve the right to refuse or cancel an order when necessary, including in cases involving incorrect pricing, suspected fraudulent activity, product availability, or inaccurate order information.

If your order is cancelled after payment has been received, you will receive a refund for the cancelled portion of the order.

5. Prices & Payments

All product prices are displayed on our website. Prices may change at any time without prior notice.

You are responsible for providing accurate billing and payment information. Orders must be paid in full before they can be processed.

6. Shipping & Delivery

Shipping options, estimated delivery times, and applicable costs will be shown during checkout.

Delivery times are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.

Once your order has been shipped, tracking information may be provided to the email address used when placing your order.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review that policy before making a purchase to understand eligibility requirements, return timeframes, and refund conditions.

8. Intellectual Property

All Amy & Charly content, including characters, artwork, illustrations, logos, graphics, videos, text, designs, and other original materials displayed on this website, belongs to Amy & Charly or its respective rights holders unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially use our content without prior written permission.

9. User Content

If you submit reviews, photos, comments, or other content to us, you agree that you have the right to share that content.

By submitting content, you grant us permission to use, reproduce, display, and share it for promotional and marketing purposes where permitted by law.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, availability, security, or practices of third-party websites.

11. Disclaimer

Our website and its content are provided on an “as available” basis. We make reasonable efforts to keep information accurate and the website functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free, or completely current.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Amy & Charly will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

13. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated terms.

14. Contact Us

If you have questions about these Terms of Service, our products, or your order, please contact the Amy & Charly team through our Contact Us page.

Amy & Charly
Fun, stories, and collectibles for the whole family. 🧡